Senior Cloud Database Engineer

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Toku

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

☁️ SaaS

💰 $5M Series A on 2022-10

Telecommunications • SaaS • AI

Toku is a company that specializes in AI-powered communication solutions, focusing particularly on customer engagement and business telephony. They offer a wide range of products, including conversational AI platforms, AI voice agents, and business telephony solutions for platforms like Microsoft Teams and Zoom Phone. Their services also include customer engagement tools such as contact centers, campaign managers, and feedback management systems. Toku is particularly focused on enhancing customer experience (CX) in the APAC region with solutions tailored to address unique language and communication challenges in the area. Additionally, Toku provides embedded communication solutions like programmable voice and messaging, user verification, and number masking to enhance security and efficiency in client communications. They cater to various industries including government, fintech, insurance, and travel, aiming to provide omnichannel and seamless digital experiences.

📋 Description

• Own the day-to-day operation, health, availability and continuous improvement of Toku's production MySQL databases running on AWS RDS • Take ownership of production incidents, perform troubleshooting and root cause analysis, restore service quickly • Identify repetitive operational work, evaluate where automation delivers the greatest value, and build scalable workflows and tooling • Improve how database changes, production data fixes and operational requests are managed • Partner closely with software engineers to understand application behaviour, investigate production issues, interpret logs • Monitor and optimise database performance through query tuning, indexing strategies, capacity planning and proactive performance analysis • Manage and continuously improve AWS database services, focusing on Amazon RDS • Utilise monitoring platforms to identify trends, troubleshoot production issues • Apply secure database practices, support audit readiness, and improve operational governance • Support and continuously improve high availability and disaster recovery capabilities • Participate in a shared on-call rotation, responding to production incidents outside normal business hours

🎯 Requirements

• 5–8 years of hands-on experience operating production databases within AWS cloud environments • Strong practical experience with Amazon RDS • Strong production experience administering and optimising MySQL databases • Experience managing cloud-managed database services rather than traditional on-premise database infrastructure • Practical experience automating operational tasks using scripting languages such as Python, SQL or similar • Experience supporting business-critical production systems, participating in incident response, and operating within an on-call environment • Strong capability in query optimisation, indexing, performance troubleshooting and root cause analysis • Good understanding of AWS networking fundamentals, including security groups • Experience working closely alongside software engineering teams • Demonstrated ability to investigate unfamiliar production issues, learn independently, and develop practical solutions

🏖️ Benefits

• Competitive salary • Opportunities for professional growth • Flexible working hours