Field Service Engineer

🔥 1 minute ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

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TOMRA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

💰 Post-IPO Equity on 2012-11

Food & Beverage • Logistics • Consulting

TOMRA is a global leader specializing in the development of advanced recycling, sorting, and resource optimization technologies. It provides solutions that include reverse vending, food sorting, waste and metal recycling, and mining technologies. TOMRA aims to transform how resources are collected, processed, and reused, promoting a circular economy and sustainable use of resources. Through its innovative approaches, TOMRA helps businesses turn waste into value, minimize food loss, and enhance resource recovery in various sectors.

📋 Description

• Deliver high-quality mechanical service to enhance machine performance and customer experience • Support delivery, installation, commissioning, maintenance, and ongoing service of TOMRA Food solutions • Ensure mechanical systems perform to customer expectations • Respond to field mechanical machine issues within an appropriate timeframe and ensure prompt resolution • Keep customers informed about resolution plans and potential costs • Perform mechanical installation, commissioning, testing, integration, optimization, maintenance, and repair at customer sites • Install, inspect, and service sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, guarding, and other structural assemblies • Analyze, evaluate, and diagnose mechanical equipment and troubleshoot machine problems through resolution • Perform preventative, pre-season, and post-season maintenance to enhance machine performance • Provide customer updates and advise sales leadership about sales opportunities or customer concerns • Maintain close communication with the customer care centre team and provide regular updates • Address or escalate customer complaints and ensure timely, clear, and professional investigation or resolution • Promote a safety-first culture across the company, customers, and industry

🎯 Requirements

• An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma • 3+ years of experience as a field service engineer or equivalent education • Relevant experience in troubleshooting mechanical equipment • Experience in PC building, repairing and diagnostic testing • Working knowledge of PC and MS Office suite required • Ability to read, analyse and interpret technical procedures and/or governmental regulations • Ability to solve practical problems • Experience with packaging and/or printing machinery is a plus • Excellent customer service skills required • Ability to effectively present information and respond to questions from managers, clients, customers, and the public • Good written and verbal communication skills • Positive attitude with a strong customer service mindset • Experience engaging with customers in a service delivery environment • Able to perform frequent bending, kneeling, and standing, and work in confined spaces • Ability to work under pressure • Ability to lift up to 20 Kg on a regular basis • Ability to distinguish between the full range of colours in the colour spectrum • No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables • Ability to work in food processing plants, farms, cold storage facilities, and outside in high/low temperatures • Willingness and ability to work overtime as requested • Ability and willingness to travel extensively up to 40% of the time • Must be able to drive without restrictions and possess a valid Driver’s License • Must be able to obtain a valid passport for travel

🏖️ Benefits

• Birthday leave - have a day off on us! • Superannuation employer contribution paid on top of base salary • Eight weeks of fully paid parental leave to all eligible employees • Onsite car parking • Employee referral bonus • Jubilee program • Employee Assistance Program (EAP) • Global career opportunities with a strong record for promoting internally • Professional training and development • Collaborative environment where idea sharing and thinking outside the box is encouraged