IT Analyst

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🕒 March 30

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Grupo Top Experience

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🚗 Transport

👥 B2C

Transport • Tourism • B2C

Grupo Top Experience is a comprehensive tourism company based in Rio de Janeiro, specializing in ground transportation, city tours, and nautical experiences. As the parent company of Top Transfer, which is renowned for its exceptional service and high customer satisfaction, Grupo Top Experience aims to connect people to their destinations while offering unforgettable experiences. They provide a range of services including shared, private, and VIP transfers, as well as guided tours and travel packages, making them a leading choice for both local and international travelers.

📋 Description

• Manage and optimize the CRM (Bitrix), ensuring workflows, automations and processes are functioning correctly • Develop and implement automations in the CRM and other systems to reduce manual tasks and rework • Ensure integrity and organization of information across systems (CRM, ERP, spreadsheets, etc.) • Identify failures, bottlenecks and opportunities for improvement in operational and system processes • Create, maintain and update reports and dashboards (BI), ensuring visibility of KPIs for leadership • Define and monitor operational, commercial and performance metrics • Support leaders in data analysis and decision-making based on structured information • Provide technical support to teams, resolving issues related to systems, access and tools • Assist in resolving customer-impacting technology issues • Manage system access and users (creation, modification and deletion) across systems, email and company tools • Ensure correct system usage and adherence to defined processes • Train employees on the use of tools, systems and processes • Research, test and implement new technologies and tools (including AI) to increase efficiency • Structure and organize systemic requests and improvements with business areas

🎯 Requirements

• Advanced experience in managing and automating the Bitrix CRM • Experience with process integrations and automations (APIs, webhooks or tools like Make/Zapier) • Experience in data structuring, processing and validation • Experience creating reports and dashboards (BI / advanced Excel) • Experience in system administration and access management (users, permissions, email) • Experience in technical support and resolving operational issues • Ability to map processes and implement improvements using technology • Experience evaluating and implementing new tools (including AI)