Transcom
10,000+ employees
Founded 1995
🤝 B2B
🏢 Enterprise
💰 Post IPO equity on 2017-04
B2B • Enterprise
Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.
Customer Service Consultant, German Language
🔥 25 minutes ago
🗣️🇩🇪 German Required
Where this job comes from
Posted on Transcom's careers page, not through a job board
First seen by Remote Rocketship 25 minutes ago
Transcom
10,000+ employees
Founded 1995
🤝 B2B
🏢 Enterprise
💰 Post IPO equity on 2017-04
B2B • Enterprise
Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.
📋 Description
• Provide high-quality and professional customer service • Respond to customers through all appropriate communication channels • Identify and assess customer needs in order to achieve their satisfaction • Actively participate as a member of the company • Support customer satisfaction while maintaining employee well-being and comfort
🎯 Requirements
• High school diploma or equivalent • C1 level of German • Good knowledge of PC usage (intermediate level) • Excellent interpersonal, communication, and presentation skills • Strong team-working skills, problem-solving abilities, and a results-oriented mindset • Good adaptability to innovative changes and a willingness to learn • High level of reliability, punctuality, accuracy, and organizational skills
🏖️ Benefits
• Motivating salary + attractive bonuses • Development and career opportunities • A dynamic and friendly work environment • Attention to people's needs (work-life balance) • Professional training to understand how the Customer Care service works
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