German–English Customer Support Specialist – Contract-Based

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🕒 May 1

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TransPerfect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🛍️ eCommerce

💰 Debt Financing on 2019-06

Translation Services • Technology • eCommerce

TransPerfect is a leading provider of translation, localization, and multicultural marketing services, helping organizations connect with audiences in any language worldwide. With over 30 years of experience, TransPerfect offers services such as document translation, website and app localization, multilingual staffing, interpretation, content creation, and global campaign management. Their technology solutions, including the GlobalLink Translation Management System, streamline multilingual content management and enhance global communication. TransPerfect serves a wide range of industries, including life sciences, finance, travel, e-commerce, and more, ensuring best-in-class security and industry-specific expertise.

📋 Description

• Providing customer support through inbound phone and email interactions • Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge • Supporting order placement, tracking, returns, and general account inquiries • Addressing customer concerns using a solution-oriented and professional approach • Delivering a customer experience aligned with premium retail standards • Documenting interactions in designated systems as required for service delivery • Following general service guidelines while adapting communication to meet individual customer needs

🎯 Requirements

• Native or near-native fluency in German • Strong professional-level English communication skills (spoken and written) • Experience in customer service, call center support, or customer-facing roles • Retail or e-commerce experience preferred • Comfortable managing both phone and written customer interactions • Strong communication, problem-solving, and multitasking skills • Ability to work independently in a remote environment • Reliable high-speed internet connection • Quiet, private workspace suitable for voice interactions

🏖️ Benefits

• Competitive rates based on experience, market alignment, and project requirements • Laptop provided • Flexible work arrangements