Consumer Email Agent

Job not on LinkedIn

🔥 8 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Respond to customer emails in a timely, professional, and customer-focused manner • Investigate, resolve, or appropriately escalate customer inquiries, complaints, and disputes • Provide accurate and up-to-date information regarding products, services, policies, procedures, and account-related matters • Meet or exceed service level agreements, productivity, quality, and customer satisfaction targets • Assist consumers with online services and self-service platforms • Log, process, and track credit data disputes and customer complaints in required systems • Provide customers with updates on dispute and complaint progress and resolution • Educate consumers on the UK credit reporting industry and their credit information • Ensure customer interactions comply with company policies, information security requirements, and applicable UK regulations • Handle sensitive and confidential customer information responsibly and securely • Maintain accurate records of customer interactions and case activities • Collaborate with internal departments and stakeholders to resolve customer issues • Identify process improvement opportunities and contribute to continuous improvement initiatives • Adapt to changing business needs, regulatory requirements, and operational processes

🎯 Requirements

• Minimum 3 years' experience within a contact center, customer service, email support, back-office, or administrative environment • Fluent in written and spoken English • Exceptional written communication skills, including strong grammar, spelling, and professional email etiquette • Excellent customer service and relationship management skills • Strong organizational and time management abilities • Ability to multitask and manage competing priorities effectively • High attention to detail and commitment to accuracy • Ability to work independently with minimal supervision • Ability to work collaboratively within a team environment • Strong analytical, investigation, and problem-solving skills • Experience handling confidential and sensitive customer information • Ability to learn and utilize multiple systems and applications simultaneously • Proficiency in Microsoft Office applications and case management systems • Strong listening, comprehension, and interpersonal communication skills • Positive, professional, and cooperative attitude • Resilience and ability to perform under pressure while maintaining quality standards • Flexibility and adaptability to changing business requirements • Understanding of UK data protection and privacy requirements, including GDPR • Knowledge of information security principles and best practices • Ability to maintain compliance with company policies, regulatory standards, and operational procedures • Understanding of customer confidentiality and data handling requirements • Must be based in South Africa; working outside of South Africa is not permitted • Must work from a fibre-ready home environment with confidential and comfortable day-to-day working conditions • Minimum 100/100 Mbps fibre line required, installed or upgraded by day one of employment • Certain roles may require a clear credit record

🏖️ Benefits

• Permanent work-from-home flexibility • Wellbeing support for you and your family • Access to global exposure • Accredited learning and career development • Competitive rewards • Comprehensive benefits • Flexible work environment • Fibre-ready home working environment • Employer support for fibre line installation or upgrade by day one, where required