Customer Service Representative

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🕒 2 days ago

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Handle customer inquiries via phone and email with professionalism and care. • Provide accurate information about products, rental agreements, services, and pricing. • Assist customers in selecting the most appropriate mobility aids based on their needs. • Process rental agreements, sales transactions, and service requests efficiently. • Coordinate with the logistics team to ensure timely delivery and setup of mobility aids. • Resolve customer complaints and issues promptly, ensuring customer satisfaction. • Maintain detailed records of customer interactions, transactions, and feedback. • Collaborate with the sales and technical teams to enhance product offerings and service delivery. • Participate in training sessions to stay updated on new products, services, and policy changes

🎯 Requirements

• Should have a freelancing or full remote work experience. • Must be available to work on weekends • High school diploma or equivalent; further education or certification in customer service or related field is a plus. • Proven experience as a customer service representative, ideally in a similar industry. • Strong communication and interpersonal skills, with the ability to interact positively with a diverse range of individuals. • Excellent problem-solving skills and the ability to handle stressful situations calmly. • Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous. • Fluent in English; additional European language skills are highly beneficial due to our diverse customer base.

🏖️ Benefits

• Opportunities for growth and advancement • Competitive compensation package, including Maxicare HMO