Senior Short-Term Rental Manager

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Manage multiple short-term rental listings across Airbnb and VRBO. • Create, launch, update, and optimize property listings, including descriptions, amenities, photos, house rules, and availability. • Handle guest communications from inquiry and booking through check-in, the duration of the stay, and check-out. • Respond promptly and professionally to guest questions, concerns, access issues, and urgent requests. • Maintain reservation calendars and ensure booking information remains accurate across platforms. • Coordinate cleaners, turnovers, maintenance concerns, and other property-related requirements. • Review property information and become familiar with each unit’s amenities, access instructions, building details, emergency information, and operating procedures. • Ensure guests receive accurate check-in instructions, property information, and follow-up support. • Assist with launching the remaining properties as they receive their short-term rental licenses and professional photos. • Work closely with the existing Virtual Assistant and company leadership during the initial onboarding and knowledge-transfer period. • Follow established standard operating procedures while identifying opportunities to improve guest communication and rental operations. • Support dynamic pricing and revenue-management activities when experienced with PriceLabs or similar platforms. • Perform light bookkeeping tasks in QuickBooks when qualified, such as categorizing property-related purchases, matching credit card transactions, and organizing expenses by unit.

🎯 Requirements

• Strong, recent, and hands-on experience managing Airbnb properties • Experience managing multiple short-term or vacation rental listings simultaneously • Experience using both Airbnb and VRBO • Previous experience working for a property management, hospitality, or vacation rental company • Comprehensive understanding of the Airbnb guest journey, platform rules, listing management, reservations, and issue resolution • Ability to manage guest communications independently without requiring training on Airbnb fundamentals • Strong written English and the ability to communicate clearly, professionally, and empathetically with guests • Excellent organization, attention to detail, and follow-through • Ability to handle urgent concerns calmly and make sound operational decisions • Comfortable working independently while coordinating with cleaners, contractors, and internal team members • Experience with Guesty, Hospitable, or another property management system (preferred) • Experience with PriceLabs or similar dynamic-pricing software (preferred) • QuickBooks or light bookkeeping experience (preferred) • Experience launching new short-term rental listings (preferred) • Familiarity with Canadian holidays, seasonal pricing, and vacation-rental booking patterns (preferred)

🏖️ Benefits

• Opportunities for growth and advancement • Competitive compensation package • Maxicare HMO after completing the three-month probationary period