RPA Support Analyst

Job not on LinkedIn

🔥 16 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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3CON Consultoria e Sistemas

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

☁️ SaaS

💼 Consulting

IT • SaaS • Consulting

3CON Consultoria e Sistemas is a Brazilian IT consulting firm with over 30 years of experience, specializing in digital transformation and innovation solutions. They focus on optimizing business operations through a combination of strategy, software engineering, and performance monitoring, offering services that span from digital solutions to performance management. With a commitment to quality and agility, 3CON aims to empower organizations through innovative technology and co-creation methodologies.

📋 Description

• Provide technical support and ongoing maintenance for the robots and automations developed by the RPA team. • Monitor automation execution, identify failures, and analyze and resolve incidents. • Implement minor enhancements, fixes, and adjustments to existing automated workflows. • Analyze execution logs, identify the root causes of errors, and propose corrective and preventive actions. • Support the maintenance of workflows, business rules, integrations, and automated routines. • Investigate issues related to changes in systems, interfaces, data, or processes that affect robot execution. • Record incidents and applied solutions, and document technical and operational procedures. • Collaborate with business teams to understand incidents, validate fixes, and ensure operational continuity. • Support functional testing, user acceptance testing, and validations before releasing adjustments to production. • Escalate more complex issues to developers or the technical owners responsible for the automation. • Contribute to the continuous improvement of the quality, stability, and performance of automations.

🎯 Requirements

• Knowledge of UiPath, particularly for analyzing, maintaining, and adjusting existing automations. • Knowledge of Microsoft Power Automate, including the maintenance and adjustment of automated flows. • Experience with application support, systems maintenance, or technical incident management. • Knowledge of error and log analysis, test execution, and failure root-cause identification. • Understanding of programming logic, conditional structures, variables, and exception handling. • Knowledge of technical documentation and incident recording. • Familiarity with ticketing and demand-tracking tools. • Analytical, problem-solving mindset. • Organization, attention to detail, and a strong sense of responsibility. • Proactive identification of improvement opportunities. • Strong communication skills and the ability to interact with technical and business teams. • Ability to prioritize requests according to criticality and operational impact. • Collaborative, committed, and service-continuity-focused approach. • Bachelor’s degree completed or in progress in Systems Analysis and Development, Computer Science, Information Systems, Software Engineering, or a related field. • Technical education in technology may also be considered, depending on professional experience. • Previous experience supporting RPA automations in a production environment is a plus. • Experience with tools in the Microsoft Power Platform ecosystem is a plus.

🏖️ Benefits

• Training • Certification Support • University Partnerships • Language School Partnerships • No Dress Code • Digital Workplace • Relaxed Work Environment • Use of Cutting-Edge Technology