Senior Process Engineer

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Trident BPO

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Trident BPO is a business process outsourcing provider that delivers customer support, contact center services, and back-office processing to companies across industries. It helps organizations reduce costs, scale operations, and improve service quality through trained agents, technology-enabled workflows, and performance management.

📋 Description

• The client is a health benefits platform serving individuals, families, and small businesses across all 50 states. • We are hiring a Senior Process Engineer to extend our process engineering capability, not just our execution capacity. • This is a genuinely autonomous role: you'll be pointed at a business area (claims, billing, enrollment, customer experience) and own the full cycle: diagnose, design using Six Sigma/Lean methodology, implement, and prove the result with a number. • You'll report directly to our EVP of Operations, a Six Sigma Black Belt himself, and work the same way, with the same toolkit, on real operational problems with real budget and real visibility. • You find and engage the right stakeholders yourself. No contact list handed to you. • You diagnose the true root cause, not the symptom that got reported. • You design the fix using DMAIC, 5 Whys, fishbone, process mapping, and validate it before you build. • You implement it yourself, coordinating everyone across the company needed to make it real. • You're given a target, not a detailed brief, and you're expected to produce a working result. • In the first 90 days, you'll own five concurrent workstreams. • Work that includes onboarding/communications rollout, proactive claims-status communication, and diagnosing from scratch various manual-process audits and root-cause assessments.

🎯 Requirements

• Six Sigma Black Belt strongly preferred (Lean Six Sigma Black Belt a plus); candidates with equivalent independent RCA/DMAIC leadership experience are encouraged to apply • 8+ years in process improvement, industrial engineering, or business operations • A track record of independently leading RCA/DMAIC projects from diagnosis through implementation, not facilitating someone else's plan • Strong process mapping and documentation skills (Visio, Lucidchart, or similar) • Comfortable partnering with a data analyst to turn raw data into dashboards, SLAs, and metrics. You don't build the pipeline, but you know what a good metric looks like • Excellent written and spoken English; you'll present directly to U.S.-based leadership • Full availability across U.S. Central Time business hours • Healthcare, insurance, or benefits experience is a plus, not a requirement; strong business/digital/remote-work experience is an acceptable substitute • Possess a laptop/desktop meeting minimum specifications: 16GB RAM, i7 operating system. • Able to maintain a distraction-free home office setup. • Dual monitor is a plus • Reliable high-speed internet connection (minimum 15 MBPS). • Full-time availability, committed to a 40-hour workweek.

🏖️ Benefits

• Competitive Compensation: Enjoy a basic monthly salary of $3500 • Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs. • Paid Holidays: Recognize and celebrate US Holidays with paid time off. • Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.