Technical Project Engineer

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🕒 April 20

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare • Own and manage 1–2 concurrent client implementations depending on workload • Conduct project scoping, requirements gathering, and solution design with clients • Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems • Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing • Support integration and configuration of APIs and connected systems where applicable • Facilitate client onboarding sessions, training, and implementation workshops • Serve as the primary point of contact for clients throughout the implementation lifecycle • Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success • Ensure smooth transition to vendor support or operations teams after go-live • Create and maintain implementation documentation, onboarding guides, and technical playbooks • Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

🎯 Requirements

• Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) • Strong understanding of system configuration, telephony setup, and call flow design • Experience with integrations, APIs, and technical implementation workflows • Background in SaaS onboarding, technical consulting, or implementation engineering • Strong problem-solving and systems-thinking mindset • Ability to manage complex implementation timelines and multiple stakeholders • Highly organized with strong attention to detail • Comfortable troubleshooting technical issues during live implementations • Strong English communication skills (fluent required) • Confident leading client-facing calls, workshops, and training sessions • Customer-focused, empathetic, and solution-oriented approach • Ability to work independently in a remote, cross-functional environment • Strong documentation skills and ability to translate technical work into clear processes • Experience designing or managing backend workflows for operational processes (bonus points) • Familiarity with automation testing and data extraction from PDFs or other structured documents (bonus points) • Experience working in startup or remote operations environments (bonus points) • Exposure to HIPAA-compliant processes or healthcare operational workflows (bonus points)

🏖️ Benefits

• Permanent remote work flexibility • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth • Paid Time Off • Health Maintenance Organization (HMO) coverage