NiCE CXone Engineer, Professional Services Consultant

🕒 April 8

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Contact Center as a Service (CCaaS) software management and domain experience. • NICE CXone and CXone Studio Experience • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project. • 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

🎯 Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred. • 3 or more years’ experience in NICE CXone and UC environments. • 1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Team Player • Desire to work in a fast-paced environment. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Exercises wide latitude in determining objectives and approaches to engagements. • Works on issues for development and future concepts. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies. • Ability to work US daytime hours.

🏖️ Benefits

• We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.