Customer Care Specialist

🔥 15 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trimble Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🏭 Manufacturing

💼 Consulting

💰 Post-IPO Debt on 2022-12

Logistics • Manufacturing • Consulting

Trimble Inc. is a technology company that provides advanced solutions across various sectors including construction, transportation, geospatial, and natural resources. They empower industries to improve efficiency and profitability by leveraging real-time data insights, innovative software, and precise hardware. Trimble's solutions are used by millions of professionals globally, helping them to collaborate effectively and manage complex workflows, ultimately transforming how work gets done in diverse environments.

📋 Description

• Act as the primary contact for a global logistics network • Resolve complex issues through tickets and phone • Analyze and prioritize client inquiries • Collaborate with specialized internal teams to resolve issues and monitor critical support cases • Manage customer improvement initiatives • Drive proactive improvements and own the customer experience

🎯 Requirements

• Fluency in German and Spanish and a strong command of English • Exceptional soft skills and a customer-centric mindset • Strong analytical abilities to categorize, prioritize, and resolve support requests • Excellent communication skills and ability to provide clear, friendly case updates • Genuine interest in technology and understanding of IT-related topics (bonus) • Previous experience in a multilingual customer support or helpdesk environment (bonus) • Passion for problem-solving and entrepreneurial spirit in a fast-paced environment (bonus)

🏖️ Benefits

• Full-time compensation and benefits package (specific benefits not listed) • Opportunity to grow technical expertise • Collaborative and supportive team culture • Career development opportunities • Purpose-driven work with global impact • Entrepreneurial environment with ownership and initiative • Accommodation assistance during the application process