Front Desk / Guest Experience Associate, Open to Fresh Grads

🕒 May 27

🇵🇭 Philippines – Remote

💵 ₱30k - ₱50k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Front Desk

🚫👨‍🎓 No degree required

👻 Ghost score 54%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruPorch Homes

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📋 Description

• Handle the guest journey from inquiry to checkout, acting as a 'Digital Concierge' • Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) • Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues) • Act as the central hub between guests and our cleaners/maintenance staff • Assist with reservation modifications and follow up with guests to secure 5-star reviews.

🎯 Requirements

• Fresh graduate OR 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field • Must possess a neutral English accent for phone calls and near-native written English for messaging • Highly Trainable & Tech-Savvy • Reliable: disciplined, proactive, and responsible enough to work from home effectively without micromanagement • Technical Requirements: Reliable Fiber internet connection (Minimum 25 Mbps upload/download) with a backup connection plan • A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset • A dedicated, quiet home office space.

🏖️ Benefits

• 10 days of Paid Time Off (PTO) per year to rest and recharge • Comprehensive Training • Stable Career & Growth • Supportive Team

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