Technical Support Engineer

🔥 0 minutes ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Resolve complex technical issues across production and non-production environments • Own and troubleshoot customer cases from a global support queue • Provide clear, timely updates and proactively manage customer expectations • Collaborate across engineering, product, and support teams • Apply Knowledge-Centred Support (KCS) methodology to document solutions • Author, publish, and continuously improve knowledge base articles • Communicate complex technical concepts to technical and non-technical stakeholders • Participate in product testing, including new releases • Improve customer-facing documentation in Wiki and Zendesk • Manage workload and priorities in alignment with team objectives • Continuously expand expertise across the Trustonic SaaS platform

🎯 Requirements

• Demonstrable years of relevant technical support experience • Experience with support tools such as JIRA and Zendesk preferred • Fluent English (written and spoken) • Ability to explain complex technical topics clearly • SQL databases • Linux (SSH keys & certificates) • Git • APIs • Basic scripting (BASH or Python) • Working knowledge of AWS • Exposure to mobile technologies highly advantageous • Bachelor’s Degree or equivalent experience • Adaptable and open to change • Action-oriented, able to take ownership and drive results • Organised and decisive, able to prioritise effectively • Technically confident • Growth-focused and receptive to feedback • Clear communicator • Collaborative • Ethical and accountable

🏖️ Benefits

• Competitive compensation • A base salary that reflects your expertise and impact • Bonus scheme to share in our success • Private medical insurance for you from day one • Remote working arrangements to support your lifestyle • Open holiday policy with no upper limit • Support for volunteering and causes that matter to you • Professional development and career progression opportunities • Exposure and interaction with global teams • Commitment to diversity, equity, and inclusion • Collaborative environment where your voice is valued and your wellbeing is prioritised • Opportunity to work on technology that drives global economic inclusion