Technical Support

🕒 March 21

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Braiins

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🔌 API

Consulting • API

Braiins is a bitcoin mining software company that optimizes mining operations through a variety of innovative solutions, including custom ASIC firmware, mining pools, and autotuning mining firmware. They are known for Braiins Pool, the world's first mining pool, and their advancements in the field with Stratum V2 protocol, aimed at enhancing efficiency and transparency in cryptocurrency mining.

📋 Description

• Serve as the critical link between clients and company departments • Support Braiins OS, Linux-based bitcoin mining firmware, and Braiins Manager, a cloud-based mining monitoring and control solution • Use cmd.exe, Ubuntu, and Linux command line tools • Navigate API setups and remotely connect to clients’ networks • Contribute to public and private knowledgebases • Help clients install and configure products • Troubleshoot technical and non-technical product issues • Educate clients about products and features • Address the Braiins-related needs of significant bitcoin mining industry players • Share knowledge with product and development teams • Relay customer feedback and contribute to service improvements • Travel to data centers to onboard and support clients on-site when needed

🎯 Requirements

• Fluent/perfect English proficiency • Strong technical background • Knowledge of the bitcoin mining industry is welcomed • Prior experience with customer support or hands-on bitcoin mining operations is welcomed • Understanding of operating systems, particularly Linux-based systems • Comprehensive knowledge of mining equipment, including ASIC miner architecture, inner workings, and performance • Ability to identify problems with hardware, network connectivity, firmware compatibility, and software configurations • Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS • Familiarity with SSH for troubleshooting and administrative tasks on remote mining devices • Excellent communication skills and ability to communicate effectively in writing and through daily client calls • Ability to work within UTC+7 time zones • Ability to learn quickly, proactively, and independently • Willingness to work during weekends and outside traditional working hours is a plus • Willingness to travel to data centers for on-site client onboarding and support is a plus

🏖️ Benefits

• Full-time position with flexible working hours and possibility to work remotely • Possibility to work as an Employee or Freelance • Long-term projects with a highly skilled and reputable team • Career growth opportunities based on talent and performance