Care Concierge – Patient Intake Coordinator

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Rockstar

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes.

📋 Description

• Serve as the primary point of contact for patients and families via phone, email, and live chat • Schedule and coordinate diagnostic evaluations • Collect and verify intake information, insurance details, and required documentation • Follow up with patients regarding missing forms or appointment requirements • Respond professionally and empathetically to patient questions and concerns • Maintain accurate records and documentation within internal systems • Coordinate with operations and clinical teams to resolve scheduling or workflow issues • Research and provide post-diagnosis support resources when needed • Identify recurring operational issues and suggest workflow improvements • Help families navigate evaluations, therapy, paperwork, insurance and intake requirements, next steps, and ongoing communications

🎯 Requirements

• Strong written and spoken English communication skills • Excellent organizational skills and attention to detail • Ability to remain calm and professional in high-volume or emotionally sensitive situations • Comfortable managing multiple conversations and tasks simultaneously • Reliable remote work setup with high-speed internet • Backup power and backup internet solution available during outages • Ability to work primarily during US business hours • Comfortable working independently within a structured remote workflow • Previous healthcare support, patient coordination, or customer service experience preferred • Experience working remotely in fast-paced environments preferred • Familiarity with Slack, Google Workspace, Zendesk, Intercom, or EHR systems preferred • Basic understanding of healthcare or insurance terminology preferred

🏖️ Benefits

• Fully remote work environment • Competitive monthly compensation • Supportive and collaborative startup team • Opportunity to help shape and improve patient experience operations • Meaningful work supporting families through important healthcare decisions • High-autonomy environment focused on results, communication, and accountability • Zero micromanagement