Salesforce Project Manager

🕒 September 2

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Own day-to-day execution of Salesforce implementation and consulting engagements • Develop, maintain, and manage integrated project plans, schedules, milestones, dependencies, and delivery commitments • Own project financial management, including budgeted hours, actual hours, forecasted hours, and estimate-to-complete • Track resource utilization and burn against Statements of Work and approved project budgets • Identify budget and hours variances and communicate potential overruns • Develop resource plans and coordinate resource assignments, capacity, and skill-gap resolution • Partner with practice, resource, engagement, account, and TTEC Digital leadership on staffing and escalations • Manage project scope against contractual commitments and support change-control processes • Manage project risks, assumptions, issues, dependencies, mitigation plans, and resolutions • Facilitate kickoffs, planning sessions, team meetings, status meetings, and project governance activities • Produce weekly project status reports covering schedule, accomplishments, upcoming activities, budget, risks, issues, dependencies, and decisions • Maintain project documentation, decision logs, action items, RAID logs, and governance artifacts • Coordinate delivery across Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partners • Track deliverables and coordinate reviews and approvals • Coordinate testing, UAT, release readiness, deployment, and go-live activities • Facilitate Agile ceremonies and support Agile, Waterfall, or hybrid methodologies • Monitor delivery performance, remove blockers, and improve team execution • Ensure execution aligns with the Statement of Work, delivery methodology, and TTEC Digital standards • Support project closure, financial reconciliation, lessons learned, and transition to managed services or ongoing client operations

🎯 Requirements

• 5+ years of project management, technology delivery, or professional services experience • Experience managing technology implementation or digital transformation projects in a consulting or client-facing environment • Experience managing project budgets using labor hours, resource forecasts, burn rates, and estimate-to-complete • Demonstrated ability to identify budget variances and take corrective action before projects exceed planned hours • Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts • Strong understanding of project scope management and change-control processes • Experience managing risks, assumptions, issues, dependencies, and mitigation plans • Experience coordinating cross-functional delivery teams consisting of functional and technical resources • Experience producing and presenting project status reports to client and internal stakeholders • Experience working with Statements of Work, project assumptions, deliverables, and contractual commitments • Experience with Agile/Scrum, Waterfall, and hybrid delivery methodologies • Strong organizational skills with the ability to manage multiple priorities, dependencies, and workstreams • Strong written and verbal communication skills • Ability to communicate project challenges clearly and objectively without allowing issues to remain unresolved • Ability to build productive relationships with clients, delivery teams, account leadership, and third-party partners • Strong problem-solving, negotiation, and conflict-resolution skills • Ability to operate effectively within globally distributed delivery teams • Experience delivering Salesforce or other enterprise CRM/CX implementations strongly preferred • Professional certifications are strongly valued, including PMP, CSM, PMI-ACP, SAFe, recognized project management/Agile/delivery management certifications, or Salesforce Certified Administrator • Commitment to maintaining relevant professional certifications and continuing professional development • Sufficient Salesforce platform and implementation knowledge to effectively plan, manage, and govern Salesforce engagements • Comfortable working primarily during US business hours

🏖️ Benefits

• Permanent remote opportunity in the Philippines • Flexible remote work arrangement • Opportunity to work with global teams • Professional certifications strongly valued and supported as part of continued development • Continued development of Salesforce delivery, project management methodologies, and emerging technologies