Senior Consultant, NICE CXone

🕒 December 16, 2025

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Exercises wide latitude in determining objectives and approaches to engagements. • Influences client leadership to establish overall business relationship and engagement strategy. • Works on issues that impact design/selling success, future concepts, and product offerings. • Ability to mentor Software Engineers. • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET. • Design and present projects to improve current process and overall platform. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

🎯 Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred. • 5 or more years’ experience in NICE CXone and UC environments. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Team Player • Desire to work in a fast-paced environment. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies • Contact Center as a Service (CCaaS) software management and domain experience. • NICE CXone and CXone Studio Experience • 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) • Ability to work US daytime hours

🏖️ Benefits

• Medical, dental, vision, tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) • wellness time off