Senior Consultant

🕒 May 26

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Responsible for the development, testing and delivery of the NICE CXone AI software platform. • Implement the NICE Proactive AI Agent, Cognigy and Omilia software. • Develop NICE Cognigy and Proactive AI product and features. • Unit testing, code reviews, resolving defects encountered during the QA cycle. • Support the production environment and assist other developers in a team environment.

🎯 Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred. • 3 or more years’ experience in CCaaS and/or UC environments. • 3 years of professional experience building and shipping ML or NLP systems, including focus on LLM based or Generative AI solutions. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Expert Python and strong software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers). • Hands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, FAISS) and AI Agents. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Team Player and the ability to mentor team members • Desire to work in a fast-paced environment.

🏖️ Benefits

• TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce • Professional development opportunities