ServiceNow Technical Consultant

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Design, develop, configure, and implement solutions on the ServiceNow platform • Analyze business requirements and translate them into scalable technical solutions • Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs • Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services • Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices • Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions • Perform unit testing, support UAT activities, and troubleshoot production issues • Create and maintain technical documentation, solution designs, and process workflows • Provide ongoing support, maintenance, and optimization of ServiceNow applications • Stay current with ServiceNow releases, capabilities, and industry best practices • Work closely with clients, business stakeholders, and project teams to ensure successful project delivery • Provide technical guidance and customer engagement throughout solution consulting and implementation

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field • 3+ years of hands-on ServiceNow experience • Proven experience designing, developing, and implementing ServiceNow solutions • Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting • Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services • Strong problem-solving, communication, and stakeholder management skills • Ability to work directly with clients and translate business requirements into technical solutions • Willingness to interview and work in US-based time zones • Knowledge of ITIL processes and service management concepts preferred • ServiceNow Certified System Administrator (CSA) preferred • ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable • Experience with CSM, ITSM, ITOM, HRSD, FSM, or other ServiceNow modules preferred • Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms preferred • Experience with CTI, IVR, and enterprise application integrations preferred • Familiarity with Agile/Scrum delivery methodologies preferred

🏖️ Benefits

• Great Place To Work 2024-2025 certified employer • Equal opportunity, diverse, and inclusive workforce