Technical Project Manager

🕒 September 4

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Provide project management services for the design, deployment, and delivery support of NICE CCaaS services and solutions in a client-facing environment • Manage the overall delivery relationship with assigned clients • Provide technical expertise and project status updates to leadership • Lead implementation of client projects with teams of 3 to 10 people, including TTEC Digital staff, client resources, and vendors • Facilitate communication plans, meetings, tracking, reporting, escalations, functional documentation, and internal processes • Deliver weekly status reports and communicate project progress and issues to client stakeholders, delivery management, and account teams • Identify risks, assumptions, and constraints and implement approved actions and workarounds • Deliver change management required to address approved actions • Review project invoices for accuracy • Develop work plans and assign duties and responsibilities • Enhance and improve software written in CXone Studio • Code and test projects • Attend required meetings and training

🎯 Requirements

• Experience delivering digital transformation projects • Deep knowledge in at least one of: NICE CXone, Genesys Cloud, Five9, Amazon Connect • 5+ years of experience in Project / Program Management within a consulting environment • Experience leading large enterprise client projects with $20,000–$250,000 in consulting services, including executive-level sponsorship and reporting requirements • Experience managing projects using waterfall, agile/scrum, and hybrid methodologies • Experience leading a program with multiple projects and workstreams preferred • Superb written and verbal communication and listening skills • Excellent organizational and planning skills • Keen attention to detail • Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade while maintaining positive relationships with stakeholders and partners • PMP or other Project Management Certification strongly preferred • Ability to travel up to 30%

🏖️ Benefits

• Equal opportunity employer • Diverse and inclusive workforce • Great Place To Work 2024-2025 certified employer