IT Service Desk Specialist

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Turbo Wholesale Tires LLC

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201 - 500 employees

Founded 1983

For more than 50 years, Turbo has been a trusted tire supplier, leading the industry with a keen focus and understanding of the independent tire dealer. The Company has evolved into a national and international supplier of flag brands like Pirelli, Falken, Hankook, Nexen and GT Radial as well as its own proprietary brands - Lexani, Lionhart, and RBP - while always staying true to its service roots. The industry’s proliferation of sizes and specialty fitments has required a broader and deeper inventory commitment by tire suppliers, which Turbo continues to lead the way on. With nearly one-million square feet of combined warehouse space in the United States, Turbo has the tires its customers need, when they need them. For more information, please refer to the Turbo website at turbotires.net

📋 Description

• Ensure all office IT-related issues are identified and resolved • Troubleshoot and resolve support issues on PC/Mac and iOS devices, including desktop applications • Perform thorough analysis and follow-up actions on incidents • Proactively monitor and maintain the office IT infrastructure • Create and maintain support and How-To articles for teammates and customers • Track and keep all IT assets (hardware and software) up to date • Support customers remotely and in person • Ensure all assigned tickets are worked on, updated, and resolved • Coordinate with field engineers to visit customers or employees when issues require on-site intervention

🎯 Requirements

• Completed professional training or equivalent qualification in an IT-related field • Team player with a strong service-oriented mindset • Able to work independently • Previous experience in IT Service Desk or IT operations • Preferably knowledgeable in TCP/IP networking and routing, and in end-user desktop support and setup • Strong communication skills, including creating user-facing and technical documentation • Fluent in English and German