IT Service Desk Specialist

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🕒 June 25

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Turbo Wholesale Tires LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

📦 Logistics

🏭 Manufacturing

🚘 Automotive

Logistics • Manufacturing • Automotive

Turbo Wholesale Tires LLC is a trusted tire supplier with over 50 years of experience, specializing in serving independent tire dealers. The company has grown to become a national and international supplier of well-known brands such as Pirelli, Falken, Hankook, Nexen, and GT Radial, in addition to its proprietary brands like Lexani, Lionhart, and RBP. With nearly one million square feet of warehouse space in the United States, Turbo Wholesale Tires is committed to providing a broad inventory of tire sizes and specialty fitments to meet customer needs.

📋 Description

• Ensure all office IT-related issues are identified and resolved • Troubleshoot and resolve support issues on PC/Mac and iOS devices, including desktop applications • Perform thorough analysis and follow-up actions on incidents • Proactively monitor and maintain the office IT infrastructure • Create and maintain support and How-To articles for teammates and customers • Track and keep all IT assets (hardware and software) up to date • Support customers remotely and in person • Ensure all assigned tickets are worked on, updated, and resolved • Coordinate with field engineers to visit customers or employees when issues require on-site intervention

🎯 Requirements

• Completed professional training or equivalent qualification in an IT-related field • Team player with a strong service-oriented mindset • Able to work independently • Previous experience in IT Service Desk or IT operations • Preferably knowledgeable in TCP/IP networking and routing, and in end-user desktop support and setup • Strong communication skills, including creating user-facing and technical documentation • Fluent in English and German