Compliance Operations Specialist

🕒 September 25

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Monitor Twilio voice, SMS, and email product usage to ensure platform traffic is legal, compliant, and wanted • Ensure traffic follows Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and CTIA requirements • Investigate cases quickly and efficiently and analyze bad actor behavior • Identify bad actors, non-compliant activity, and evolving tactics, taking daily action while minimizing false positives • Identify trends and root-cause gaps and recommend preventative solutions • Use call detail records and aggregate traffic data to identify patterns and determine actions • Resolve urgent issues affecting businesses, carriers, and consumers worldwide • Use Twilio tools and investigative methods to detect and prevent non-compliant activity • Support customers by email and help ensure an excellent Twilio experience

🎯 Requirements

• Willingness to work a non-traditional schedule, including weekends, holidays, and evenings as required • 1–2 years of experience in fraud, abuse, or compliance in ecommerce, FinTech, or telecommunications • Experience working in a fast-paced, ambiguous environment with a strong bias for action • Empathy and customer- and carrier-focused problem solving backed by data • Detail-oriented with good organizational skills and comfort with ambiguity • Above-average written and verbal communication skills • Ability to articulate concepts and ideas clearly and concisely • Willingness to collaborate with communications partners and industry participants • Good time management and organizational skills • Ability to work under pressure • Basic knowledge of Zendesk, Airtable, Looker, or similar tools • Basic understanding of APIs and related technologies • Background in telecommunications is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Volunteering and donation support through Twilio community initiatives • Remote-first work arrangement • Occasional travel opportunities for project or team in-person meetings

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