Staff Software Engineer, L4

🕒 September 29

🇮🇪 Ireland – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 39 days.
• Reposted once.
• No salary listed.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Own the reliability posture of production services, including availability, latency, capacity, efficiency, performance, monitoring, and alerting • Define, instrument, and operate against SLIs and SLOs, using error budgets to drive engineering priorities • Identify stability risks and mitigate them before they affect customers • Reduce repair items and prevent recurring incident classes • Improve detection, response, and recovery times • Design for failure by strengthening failure domains and validating recovery paths • Participate in on-call and lead responses when production is degraded • Write post-mortems, identify root causes, and drive follow-up work to completion • Diagnose, document, and report production problems across reliability dimensions • Write, configure, test, review, document, and deploy code that improves service reliability • Orchestrate complex system and service changes, including migrations and upgrades • Lead debugging, troubleshooting, and service architecture analysis • Use code reviews to improve code quality • Reduce operational overhead for infrastructure and services • Drive cross-team projects from conception to completion • Coordinate programs, estimate and communicate delivery timelines, track milestones, and update stakeholders • Identify and communicate changes that may impact stability

🎯 Requirements

• 8+ years of related engineering experience, with a substantial portion focused on reliability, infrastructure, or platform engineering • Demonstrated accountability for production systems, including carrying a pager for critical services and owning outcomes during failures • Strong software engineering fundamentals; ability to build and ship production code • Experience defining and operating against SLIs and SLOs, and using error budgets to inform engineering priorities • Depth in production operations, including incident command, post-mortem analysis, capacity planning, and observability • Record of preventing recurrence by reducing incident classes and operational toil • Experience driving changes across multiple teams and building alignment without formal authority • Track record of improving engineers through code review, design feedback, and mentorship • Experience with large-scale distributed systems in a cloud environment • Desired: familiarity with infrastructure-as-code, container orchestration, and GitOps-style delivery • Desired: experience with multi-region architecture, failure-domain design, or regional expansion work • Desired: background in chaos engineering, game days, or proactive resilience validation

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts

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