Technical Account Manager

🔥 50 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Serve as the designated technical support engineering contact for strategic customers • Resolve complex technical problems with customers • Provide proactive guidance using Twilio technologies • Recommend improvements to make customer environments less susceptible to business-impacting downtime • Collaborate with Twilio groups to find customer solutions • Collaborate with customers’ developers to troubleshoot Twilio helper libraries • Address customer issues and provide feedback to Product and Engineering teams • Partner with customers’ developers, architects, and support personnel on complex problems • Collaborate with teammates and Product and Engineering through Slack • File JIRAs to report reproducible bugs • Analyze customer trends and patterns • Drive process improvements and report observations to management

🎯 Requirements

• 4+ years of proven experience • Twilio Messaging and/or Voice experience • Good knowledge of RESTful technology • Previous work with APIs • Ability to understand and solve issues with cloud solutions • Skilled in solving network connectivity issues • Understanding of TCP/UDP • Understanding of the basics of SSL/TLS • Comfortable working with customers’ developers to troubleshoot use of Twilio helper libraries • Development experience in JavaScript, VOIP/SIP applications, or WebRTC is desired • Twilio Messaging certification is desired • Twilio Voice Certification is desired • Twilio Email Certification is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteering and donation support • Remote-first work arrangement • Occasional travel to project or team in-person meetings • Opportunities to participate in team gatherings, functional off-sites, or customer meetings