Senior Technical Account Manager

Job not on LinkedIn

🔥 10 hours ago

🇨🇴 Colombia – Remote

💵 $55k - $82.6k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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Zapier

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

⚡ Productivity

🤝 B2B

💰 Secondary Market on 2021-04

SaaS • Productivity • B2B

Zapier is a leading automation platform that enables users to connect and automate workflows across more than 7,000 applications. Known for its no-code approach, Zapier empowers individuals and teams to streamline tasks by creating automated processes called "Zaps," which link triggers and actions between different apps. The platform is trusted by millions of users globally, including 87% of Forbes Cloud 100 companies, offering solutions that enhance productivity and efficiency in various business functions.

📋 Description

• Support Enterprise customers as a named senior technical partner on the post-sale team • Use dedicated TAM hours for architecture, hands-on building, technical enablement, and proactive account planning • Design, build, and improve automations tied to meaningful business outcomes • Translate complex processes into workflow architectures covering data movement, business logic, exception paths, and operational controls • Build alongside customer teams to move use cases from concept to reliable production operation • Review automations for reliability, efficiency, maintainability, and effective use of Zapier • Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications • Improve error handling, monitoring, alerts, fallback behavior, and recovery processes • Develop customer understanding and create technical account plans • Lead working sessions, architecture reviews, implementation discussions, and executive conversations • Partner with Customer Success on adoption, value, retention, and growth • Provide technical evidence for account planning, business reviews, renewals, and expansion • Surface blockers, adoption gaps, and architectural risks and drive solutions • Lead team and cross-functional initiatives that create scalable solutions and reusable practices • Give Product and Engineering technically grounded customer feedback • Advocate for Enterprise fixes and features using portfolio evidence • Coordinate complex escalations and set customer expectations • Share insights improving product, documentation, supportability, and the Enterprise experience • Help customers make responsible AI implementation choices, including decisions involving deterministic automation, AI-assisted workflows, agentic systems, evaluation, oversight, security, governance, and MCP

🎯 Requirements

• 7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or comparable customer-facing technical roles • Track record of measurably improving outcomes across an Enterprise portfolio • Experience building integrations, automations, or API-based solutions • Hands-on familiarity with Zapier or comparable automation and integration platforms • Experience owning complex technical relationships with Enterprise customers and communicating with builders and executives • Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic • Ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability • Strong customer judgment balancing needs, feasibility, risk, scale, and long-term value • Ability to operate autonomously in an ambiguous environment and drive initiatives across internal teams • Hands-on experience with AI tools and practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance • Pacific Time (PST) working hours required • Must be authorized to work from the home location; Zapier does not sponsor visas or transfers

🏖️ Benefits

• Bonus • All-remote work • Reasonable accommodations for applicants with disabilities • Equal-opportunity and inclusive workplace • Compensation philosophy emphasizing competitive, equitable, simple, and transparent pay