Customer Service Agent

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UENI Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

eCommerce • SaaS • Marketing

UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.

📋 Description

• Support customer enquiries through chat, email, and phone • Assist customers with their websites, subscriptions, billing, domains, emails, and account access • Explain processes clearly and resolve issues with minimal back and forth • Take ownership of follow-ups and escalate complex cases when required • Keep accurate notes, tags, and conversation records • Reach out to customers who may need support with onboarding, payments, reactivation, or account setup • Support engagement campaigns • Help customers complete key actions and connect them with the right resources or specialist support • Identify recurring customer issues and share feedback with the team • Handle cancellation requests, pricing concerns, and downgrade enquiries • Understand why the customer is considering leaving and offer an appropriate solution • Manage sensitive conversations with empathy and professionalism

🎯 Requirements

• Previous experience in customer service • Strong written and spoken English • Confidence communicating with customers through chat, email, and phone • Ability to remain calm, professional, and solution-focused during difficult conversations • Strong problem-solving skills • Ability to explain technical or billing-related information clearly • Good organization and follow-up management • Comfortable working with performance targets, service levels, and quality standards • Confidence learning and working across several systems and customer processes • A customer-first mindset balanced with sound commercial judgment.

🏖️ Benefits

• Top performers at UENI will be rewarded with promotions • remuneration progression • performance bonuses