Customer Service Agent

🕒 July 22

🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UENI Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

📣 Marketing

eCommerce • SaaS • Marketing

UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.

📋 Description

• Support customers across Support, Proactive Customer Success, and Retention • Respond to customer enquiries through chat, email, and phone • Assist with websites, subscriptions, billing, domains, emails, and account access • Explain processes clearly and resolve issues with minimal back and forth • Own follow-ups and escalate complex cases when required • Maintain accurate notes, tags, and conversation records • Proactively contact customers needing onboarding, payment, reactivation, or account setup support • Support engagement campaigns and help customers complete key actions • Connect customers with appropriate resources or specialist support • Identify recurring customer issues and share feedback with the team • Handle cancellation requests, pricing concerns, and downgrade enquiries • Understand churn reasons and offer appropriate approved retention solutions • Manage sensitive conversations with empathy and professionalism • Work Monday to Friday with one working weekend per month, 9am–6pm Central Time

🎯 Requirements

• Previous experience in customer service, customer success, account management, retention, or a similar customer-facing role • Strong written and spoken English • Confidence communicating with customers through chat, email, and phone • Ability to remain calm, professional, and solution-focused during difficult conversations • Strong problem-solving skills and ability to assess situations independently • Ability to explain technical or billing-related information clearly • Good organization and follow-up management • Comfortable working with performance targets, service levels, and quality standards • Confidence learning and working across several systems and customer processes • Customer-first mindset balanced with sound commercial judgment • Experience with customer retention, cancellations, renewals, or objection handling • Experience supporting subscription-based products or services • Familiarity with Intercom, Zoho, Stripe, or Wix • Experience supporting websites, domains, email services, or digital products • Experience working with small business owners • Must be based in Latin America • Strong written and spoken English

🏖️ Benefits

• Promotions for top performers • Remuneration progression for top performers • Performance bonuses