Customer Success Manager

🔥 1 minute ago

🇮🇩 Indonesia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UiPath

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

📋 Description

• Own the customer success lifecycle from Sales handover through onboarding, implementation, adoption, value realization, renewal, and expansion • Develop and maintain joint success plans aligned to customer priorities, business outcomes, automation strategy, and AI transformation goals • Act as a trusted advisor to customer executives, business leaders, IT stakeholders, and Automation Centres of Excellence • Help customers identify and prioritize opportunities for automation, AI, agents, orchestration, process intelligence, and intelligent document processing • Guide customers from task-based automation to connected, intelligent, and agentic business processes • Lead customer governance forums, executive business reviews, value reviews, and transformation planning sessions • Drive platform adoption, usage growth, enablement, and engagement across customer teams • Establish measurable success criteria, value targets, milestones, and 30/60/90-day adoption plans • Help customers define, communicate, and realize automation and AI value • Identify customer risks, maintain account health plans, and coordinate recovery actions for at-risk customers • Partner with Sales on renewal strategy, commercial planning, expansion opportunities, and forecasting • Identify opportunities to expand UiPath capabilities across business functions • Coordinate cross-functional teams across Support, Professional Services, Product, Partners, Sales, and Technical Account Management • Maintain accurate customer information, success plans, risks, activities, and forecasts in relevant systems • Share customer feedback, market insights, AI use cases, and product needs internally

🎯 Requirements

• 6–8 years of experience in Customer Success, Account Management, Consulting, Professional Services, Solution Delivery, or a related customer-facing role • Experience managing enterprise or strategic customers in a technology, SaaS, cloud, automation, AI, or business transformation environment • Demonstrated ability to build relationships with senior business and technology stakeholders • Experience driving adoption, business outcomes, renewals, customer retention, and expansion • Strong commercial awareness and ability to understand customer value, business cases, and renewal risk • Excellent stakeholder management, communication, presentation, facilitation, and influencing skills • Strong project and program management capabilities • Ability to translate complex technology concepts into clear business outcomes • Ability to work effectively across multiple internal teams and customer stakeholders • Experience with executive business reviews, success planning, value reporting, and account governance • Fluency in English and Bahasa Indonesia • Ability to travel within Indonesia and, where required, across the broader region • Nice-to-have experience with agentic AI, generative AI, intelligent automation, process orchestration, process mining, software testing, or digital transformation • Nice-to-have experience establishing or maturing an Automation Centre of Excellence • Nice-to-have understanding of AI agents, business applications, APIs, workflows, and automation in enterprise environments • Nice-to-have experience shaping AI or automation use cases from discovery through production and scale • Nice-to-have experience with enterprise platforms such as ServiceNow, Salesforce, SAP, Microsoft, or similar ecosystems • Nice-to-have experience managing customers across multiple business units, countries, partners, or transformation programs • Nice-to-have understanding of cloud platforms, enterprise architecture, integrations, data, security, and governance • Nice-to-have familiarity with CRM and customer-success platforms such as Salesforce, Clari, Gainsight, or similar tools • Nice-to-have UiPath certifications or experience with UiPath Automation Cloud, Automation Suite, Orchestrator, Studio, Maestro, Autopilot, IXP, or related capabilities

🏖️ Benefits

• Flexible work arrangements depending on business and role needs • Career development in enterprise technology • Collaboration with a skilled, inclusive, globally connected team • Equal opportunity and inclusive workplace • Reasonable accommodations for candidates on request