
201 - 500 employees
🛡️ Insurance
🏦 Banking
💳 Fintech
Insurance • Banking • Fintech
UNICRED is a Brazilian cooperative financial institution that offers a wide range of financial services including credit lines, investment options, insurance products, and payment solutions. It operates primarily through a cooperative model, aiming to provide personalized banking experiences to its members. UNICRED focuses on fostering community and cooperative values while offering modern digital banking solutions like internet banking and mobile apps.
🔥 15 hours ago
🗣️🇧🇷🇵🇹 Portuguese Required
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201 - 500 employees
🛡️ Insurance
🏦 Banking
💳 Fintech
Insurance • Banking • Fintech
UNICRED is a Brazilian cooperative financial institution that offers a wide range of financial services including credit lines, investment options, insurance products, and payment solutions. It operates primarily through a cooperative model, aiming to provide personalized banking experiences to its members. UNICRED focuses on fostering community and cooperative values while offering modern digital banking solutions like internet banking and mobile apps.
• Provide digital and telephone support to Unicred members, understanding their needs and resolving them with speed and efficiency • Comply with the security standards, policies, and procedures of the Unicred System • Assist members through technical support, answering questions and providing appropriate solutions • Guide members on the features and functionality of applications • Handle complaints with empathy, striving to ensure member retention and loyalty • Communicate the Cooperative’s values and present the benefits and features of its products and services • Report improvement opportunities and document operational issues, bugs, comments, and suggestions • Communicate new business opportunities to the Relationship Managers of affiliated cooperatives • Support team leaders with administrative activities within the department
• Completed or ongoing higher education • Curiosity and initiative in seeking knowledge • Dynamic and proactive approach to work • Ability to quickly adapt to changes and shifting priorities • Active listening and empathy to understand members’ needs • Strong written and verbal communication skills • Appreciation for teamwork, sharing skills and experience with the team
• Meal and food allowance: financial assistance for purchasing meals and food • Home office and hybrid work allowance: monthly financial assistance for employees working remotely or in a hybrid model • Childcare and nanny reimbursement: monthly reimbursement of expenses for daycare, preschool, or nanny services • Mobility allowance: financial assistance for transportation expenses • Profit-Sharing Program (PPR) • Corporate life insurance • Private pension plan with company contributions • Medical insurance for you and your dependents • Dental insurance for you and your dependents • English Pass • Wellhub (Gympass) • Zenklub for you and your dependents • Christmas hamper • Birthday day off • Day off on your children’s birthdays • 180 days of maternity leave • 20 days of paternity leave
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