Bilingual Customer Service & Sales Specialist, Spanish/English

Job not on LinkedIn

🔥 0 minutes ago

🇬🇹 Guatemala – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unifin Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

💸 Finance

B2B • Finance

Unifin Inc is a company offering business solutions focused on Business Process Outsourcing and Accounts Receivable Management. They act as partners to businesses looking to resolve financial obligations and achieve business goals. Unifin emphasizes collaboration, working closely with clients to deliver excellence. The company encourages career growth and invites potential employees to become part of their passionate team. Consumer support and dispute resolution are also key services they provide.

📋 Description

• Promptly and professionally answer high-volume inbound phone calls from retail customers, professional mechanics, commercial repair shops, and dealerships • Utilize digital parts catalogs, electronic lookup systems such as CDK and Epicor, manufacturer-specific databases, and fitment guides to identify components by Year, Make, Model, or VIN • Enter, verify, and finalize customer orders, payments, and invoices in POS and inventory control management systems • Recommend companion items such as gaskets, seals, fluids, and specialty tools through upselling and cross-selling • Provide pricing, product availability, shipping rates, and delivery timeframes • Address questions about warranties, core charges, and return policies • Resolve order discrepancies, shipping delays, and basic technical fitment complaints • Coordinate with warehouse personnel, shipping managers, and delivery drivers to track pending fulfillments and flag out-of-stock items for reorder

🎯 Requirements

• Bilingual Spanish/English strongly preferred • Minimum of 1–2 years of experience in automotive parts sales, automotive customer service, or working at a parts counter/call center • Strong baseline knowledge of automotive systems, vehicle mechanics, and major component categories • Hands-on experience with electronic parts catalogs (EPC), inventory systems, and basic database management • Excellent verbal communication and an active, patient listening style tailored for telephone-based customer interactions • Capable of looking up technical data on a computer screen while maintaining an engaging, clear conversation with a client on the phone • Ability to work extended periods sitting at a desk and wearing a phone headset • Ability to handle high-volume screen usage and continuous data entry

🏖️ Benefits

• Fast-paced team environment • Opportunity to grow with UNIFIN • Continuous learning • High-performing team of self-driven professionals