Associate Application Support Consultant – Dutch Speaker

🔥 0 minutes ago

🌐 Netherlands, Poland – Remote

🇳🇱 Netherlands – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Serve as the first point of contact for customers’ IT and business application questions • Provide professional, efficient and effective support services to Unit4 customers • Progress support issues through to conclusion, liaising with colleagues and R&D as appropriate • Investigate, process and document application defects • Highlight potential escalation risks to the Team Leader and coordinate additional investigation resources • Handle customer escalations and own complicated issues while keeping customers updated • Comply with information security requirements, company procedures, policies and ISO standards • Investigate, document and present process improvements to the Customer Services Team Leader • Identify service improvement or chargeable activity opportunities and raise them through appropriate channels • Maintain a personal development plan covering product/technical and soft skills • Work in a team environment to assist colleagues

🎯 Requirements

• Strong communication skills and fluent in English and Dutch (verbal and written) • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure • Exceptional Customer facing skills and ability to implement exceptional Customer Service • Good analytical and problem-solving abilities • Ability to manage own time, prioritise workload and meet deadlines • Ability to use initiative and work alone and as part of a team • Friendly and professional manner with an enthusiastic positive approach • Ability to work in a Dual Working Environment • Previous experience in a Customer Service environment is an advantage • Knowledge or experience with ServiceNow is a plus • Knowledge of a Unit4 ERP module or other module(s) is an asset • ITIL knowledge is a plus

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Other great benefits • Growth opportunities, including tools and guidance for professional development • Talented colleagues, role models and mentors • Safe and inclusive working environment • Employee Resource Groups open to all • Culture built on trust and accountability, freedom and autonomy • Commitment to sustainability through the Environmental, Social, and Governance strategy and Act4Good programme