Microsoft 365 Engineer

🔥 21 minutes ago

🇮🇩 Indonesia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Own the day-to-day health and administration of Microsoft 365 services, focusing on Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and associated tenant services • Act as a technical escalation point for complex incidents and service requests, providing third-level troubleshooting and coordinating resolution with internal teams, vendors and Microsoft support • Monitor service health, Message Center updates, capacity, licensing, audit information and operational alerts • Manage mailbox and group administration, permissions and delegation, collaboration settings, license assignments, service and administrator accounts, and user lifecycle exceptions • Support users and the Service Desk with technical guidance, knowledge articles, standard operating procedures and troubleshooting • Investigate mail-flow, anti-spam, quarantine, connectivity, client and access issues using Microsoft 365 administration, reporting, audit and diagnostic tools • Use PowerShell, Microsoft Graph or Power Automate to automate administration and improve operational controls • Maintain runbooks, configuration records, support documentation and evidence for changes, incidents, audits and service reviews • Follow ITIL-aligned incident, request, problem and change-management practices • Lead or participate in Microsoft 365 projects including tenant optimisation, licensing clean-up, SharePoint content migration, lifecycle and retention improvements, feature rollouts, security hardening and process automation • Assess upcoming Microsoft 365 changes, test impact, recommend adoption or mitigation actions, and communicate technical updates • Partner with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX and business stakeholders • Promote least privilege, MFA, secure configuration, data protection and governance • Contribute to service reporting, root-cause analysis, continuous improvement and the M365 operating model • Participate in production support and planned change activities outside standard hours when business-critical work requires it

🎯 Requirements

• Fluent English communication skills, both spoken and written • 4 or more years of hands-on experience supporting or administering Microsoft 365 in an enterprise environment • Practical administration and troubleshooting experience with Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID • Working knowledge of identity, authentication, DNS and mail-flow concepts, including groups, delegation, transport rules, message trace, anti-spam controls and hybrid dependencies • Experience using PowerShell for Microsoft 365 administration and automation • Familiarity with Microsoft Graph, Power Automate or equivalent automation approaches is advantageous • Experience handling incidents, service requests and controlled production changes, ideally using ServiceNow or a comparable ITSM platform • Ability to analyze technical issues end to end, distinguish symptoms from root cause, document findings and communicate practical next steps • Strong service mindset and ability to explain technical topics clearly to users, Service Desk colleagues, technical teams and business stakeholders • Ability to balance BAU priorities with project commitments, work independently and collaborate across distributed teams • Commitment to secure administration, least privilege, accurate documentation and continuous learning • Microsoft certifications such as Microsoft 365 Administrator Expert, Identity and Access Administrator Associate, Teams Administrator Associate, Information Protection and Compliance Administrator Associate, or equivalent are advantageous

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities, tools and guidance for professional development • Talented colleagues, role models and mentors • Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all