Office & Customer Service Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇲🇽 Mexico – Remote

💵 MX$18.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unity Communications.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Unity Communications is a versatile business process outsourcing (BPO) provider offering a wide range of services including contact center as a service (CCaaS), data entry, digital marketing, IT support, and more. They cater to diverse industries such as e-commerce, healthcare, fintech, real estate, and technology. With locations in Phoenix, Arizona, and global offices in the Philippines and Mexico, Unity Communications is dedicated to optimizing business growth through process optimization and outsourcing solutions. Known for their responsive and effective team, the company is committed to delivering exceptional service and seamless operations for their clients across the globe.

📋 Description

• Answer incoming calls and respond to customer inquiries professionally • Qualify new leads and collect accurate customer and project information • Schedule and confirm appointments using scheduling systems • Follow up with customers regarding proposals and outstanding opportunities • Re-engage older and inactive leads through proactive follow-up • Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM • Respond to customer emails, messages, texts, and chats • Assist with invoicing and administrative tasks • Support approved customer outreach and marketing initiatives • Prepare daily activity reports and escalate issues requiring management attention • Manage the customer journey from the initial call through lead qualification, appointment scheduling, proposal follow-up, and ongoing customer communication

🎯 Requirements

• Advanced English communication skills, both spoken and written • Previous experience in customer service, call center, receptionist, administrative, or sales-support roles • Strong communication and customer service skills • Excellent organization and attention to detail • Comfortable handling phone calls and communicating with customers throughout the day • Ability to multitask and manage multiple priorities • Experience with CRM or scheduling systems is preferred • Proactive attitude and strong follow-up skills • Ability to work independently in a remote environment • Dependable and committed to following established processes and procedures • Customer service calls in English, preferably for U.S.-based customers

🏖️ Benefits

• Food vouchers • Telework support • Remote work from Mexico • Monday–Saturday schedule aligned with Pacific Time • Opportunity to work with U.S.-based companies • Professional and collaborative work environment