Technical Account Manager

🔥 12 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Upwind Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

☁️ SaaS

Security • SaaS • Cloud Security

Upwind Security is a next-generation cloud security company that specializes in providing comprehensive protection for multi-cloud infrastructures. Their platform consolidates various security tools, offering cloud security posture management (CSPM), runtime vulnerability management, and API security, among other features. Upwind Security focuses on delivering real-time threat detection and vulnerability prioritization to enhance team efficiency and reduce organizational risks. With a strong emphasis on empowering DevOps and Security teams, Upwind Security simplifies cloud security management, offering solutions that address critical infrastructure and application security needs.

📋 Description

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities • Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities • Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience • Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions • Partner with sales during renewals and expansion to align technical planning with customer needs and drive value • Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform • Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

🎯 Requirements

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles • Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps • Excellent communication, problem-solving, and relationship-building skills • Experience leading technical projects, managing cloud deployments, and driving feature adoption • Strategic mindset with the ability to align technical solutions to business goals • Relevant certifications in cloud or security (preferred)