Account Manager, Customer Success

🔥 0 minutes ago

🌐 Venezuela, Colombia, +4 more countries – Remote

🇻🇪 Venezuela – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇪🇨 Ecuador – Remote 🇳🇮 Nicaragua – Remote 🇬🇹 Guatemala – Remote

💵 $1k / month

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

👥 HR Tech

Consulting • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Manage assigned client accounts to strengthen relationships, satisfaction, engagement, and long-term retention • Conduct consistent client follow-ups to assess productivity, identify risks, resolve concerns, and reinforce Valatam’s value • Identify and close upselling opportunities to expand existing accounts and achieve monthly placement targets • Coordinate new placements to ensure team-member interest, availability, suitability, and client readiness • Maintain accurate placement, account, pipeline, and client-interaction records across internal systems • Serve as the main point of contact for client complaints and coordinate timely solutions with internal teams • Collect testimonials, referrals, feedback, and success stories to strengthen client advocacy and business growth • Collaborate with Recruitment, HR, Trial, and management to share feedback, source candidates, and improve service delivery • Manage relevant inboxes, calendars, meetings, reports, and administrative processes to support efficient account operations • Support departmental training, documentation, and process adherence to promote consistent service standards • Perform other role-related duties and special projects as needed to support departmental and business objectives

🎯 Requirements

• Fluent English (C1/C2) • 1–3 years of experience in B2B account management, customer success, client services, or a similar client-facing role • Proven experience managing multiple client accounts, conducting structured follow-ups, and tracking account health and satisfaction • Proven ability to resolve client complaints, manage escalations, and coordinate solutions across internal teams • Proficiency with CRM platforms, Google Workspace, email and calendar management, databases, and reporting tools • Experience with staffing, recruitment, outsourcing, BPO, or remote-workforce services is strongly preferred • Strong communication, analytical, and problem-solving skills • Quiet home office, stable internet, and a backup connection

🏖️ Benefits

• Uncapped Upselling Commissions • Paid time off • Performance bonuses • Monthly medical insurance stipend after meeting eligibility criteria • Birthday bonuses • Work-anniversary bonuses • Gym and wellness allowance • Unlimited online fitness classes • Company events • Christmas celebrations