HR Manager – VA Retention, Performance & Culture

🔥 4 minutes ago

🌐 Nicaragua, Ecuador, +4 more countries – Remote

🇳🇮 Nicaragua – Remote 🇪🇨 Ecuador – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇵🇪 Peru – Remote 🇻🇪 Venezuela – Remote

💵 $2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

👥 HR Tech

Consulting • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs • Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities • Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns • Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs • Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up • Ensure timely resolution of VA complaints, concerns, and requests • Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives • Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies • Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration • Lead VA engagement, recognition, culture, and volunteering initiatives • Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate • Perform other related tasks as needed

🎯 Requirements

• Fluent in English (C1/C2) • 3–5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership role • Experience in the Staffing, BPO, or Outsourcing industry is preferred • Bachelor’s degree in Psychology, Human Resources, Business Administration, or a related field is preferred • Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives • Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results • Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution • Excellent interpersonal, communication, and stakeholder management skills • Strong organizational, problem-solving, prioritization, and follow-through skills • Applications and résumés must be submitted entirely in English

🏖️ Benefits

• Paid time off • Performance bonuses • Monthly medical insurance stipend after meeting eligibility criteria • Birthday bonuses • Work-anniversary bonuses • Gym and wellness allowance • Unlimited online fitness classes • Company events and Christmas celebrations • Fully remote role • Direct exposure to senior leadership