People Operations Associate – Performance

🕒 September 15

🌐 Ecuador, Venezuela, +4 more countries – Remote

🇪🇨 Ecuador – Remote 🇻🇪 Venezuela – Remote 🇸🇻 El Salvador – Remote 🇬🇹 Guatemala – Remote 🇨🇴 Colombia – Remote 🇳🇮 Nicaragua – Remote

💵 $950 - $1.1k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

👥 People Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

👥 HR Tech

Consulting • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports • Identify performance risks, analyze root causes, and implement timely improvement plans • Conduct regular check-ins and coaching sessions • Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement • Validate undertime and overtime data for accurate, timely submission to Finance • Partner with Account Management to align VA performance with client expectations and address concerns • Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends • Support VA engagement, recognition, development, and retention initiatives • Contribute to broader HR programs, new-hire training, and administrative projects • Perform other related tasks as needed

🎯 Requirements

• Fluent in English (C1/C2) and Spanish • 2–3 years of experience in people management, Account management, HR Workforce or productivity coordination, or similar • Experience tracking KPIs, productivity, attendance, deliverables, or service quality • Proficient in Google Workspace and Microsoft Office • Experience with Asana, Notion, Trello, or similar tools is a plus • Experience with time-tracking tools is a plus • Excellent interpersonal and coaching skills, with the ability to give constructive feedback • Excellent communication and attention to detail • Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection • Bachelor's or Associate's degree preferred

🏖️ Benefits

• Paid time off • Performance bonuses • Monthly medical insurance stipend after meeting eligibility criteria • Birthday bonuses • Work-anniversary bonuses • Gym and wellness allowance • Unlimited online fitness classes • Company events • Christmas celebrations

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