VALCE Talent Solutions
11 - 50 employees
Founded 2016
🤝 B2B
🎯 Recruiter
💼 Consulting
B2B • Recruitment • Consulting
VALCE Talent Solutions is a company specializing in nearshoring, IT talent acquisition, and consultancy aimed at helping businesses expand globally, particularly in Mexico, LATAM, and the United States. They offer customized solutions that include talent recruitment, workforce management, and the integration of technology and artificial intelligence to enhance business processes. With a strong focus on strategic consulting, VALCE aims to connect technology, talent, and tangible results, boasting a robust network of IT professionals and a proven track record of successful placements and project scaling.
CRM Lead
Job not on LinkedIn
🕒 June 13
🗣️🇪🇸 Spanish Required
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VALCE Talent Solutions
11 - 50 employees
Founded 2016
🤝 B2B
🎯 Recruiter
💼 Consulting
B2B • Recruitment • Consulting
VALCE Talent Solutions is a company specializing in nearshoring, IT talent acquisition, and consultancy aimed at helping businesses expand globally, particularly in Mexico, LATAM, and the United States. They offer customized solutions that include talent recruitment, workforce management, and the integration of technology and artificial intelligence to enhance business processes. With a strong focus on strategic consulting, VALCE aims to connect technology, talent, and tangible results, boasting a robust network of IT professionals and a proven track record of successful placements and project scaling.
📋 Description
• Proveer soporte y administración de CRM al equipo de campo de LATAM, asegurando la estabilidad del sistema y alta calidad en el servicio. • Administrar operaciones de CRM que incluyen encuestas, productos, territorios, roles, mensajes clave, muestras médicas, solicitudes de datos y otros ajustes. • Asegurar el cumplimiento con los SLA, gobernanza y requisitos de HCC. • Liderar pruebas UAT, validaciones de sistemas y despliegues en colaboración con los equipos de IT. • Ejecutar actividades operativas como: gestión del plan de ciclo, cargas masivas (días festivos, estructuras, mensajes clave), actualizaciones de productos y contenidos (Correos Aprobados, Materiales Veeva) • Analizar requisitos de negocio y liderar el diseño de soluciones con IT y partes interesadas. • Administrar el ciclo de vida del usuario (acceso, aprobaciones, optimización de licencias y certificaciones).
🎯 Requirements
• Experiencia en administración de CRM / gestión de sistemas • Conocimientos avanzados de Microsoft Office (Excel, PowerPoint) • Experiencia trabajando con datos, paneles y herramientas de informes • Familiaridad con herramientas de ticketing (p. ej., Zendesk) es un plus • Inglés: fuerte (requerido) • Español: avanzado (requerido) • Portugués: deseable
🏖️ Benefits
• Completamente remoto
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