Client Success Manager

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VALD

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

⚽ Sports

💰 Venture Round on 2022-11

Healthcare Insurance • SaaS • Sports

VALD is a global technology company specializing in solutions for the musculoskeletal industry, serving over 5,000 organizations and more than 50,000 practitioners across over 100 countries. With a team of over 200 members from 30 countries, VALD provides technology for clinics, hospitals, outpatient centers, and military organizations, offering data-informed insights to health and performance professionals worldwide. VALD's solutions, which cater to diverse settings from elite sports to physical therapy clinics, enhance clinical reasoning and support human clinicians, helping them make more accurate and better-informed decisions. Founded in 2015 in Brisbane, Australia, VALD is known for its innovative technologies and client-centric approach that brings lab-based technology out into the field, supporting practitioners and their patients.

📋 Description

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully. • Build strong relationships with clients through online methods and occasionally face-to-face. • Identify client support needs and opportunities for growth. • Online client presentations using Microsoft Teams. • Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email. • Manage multiple assignments and support requests simultaneously while working independently or with other team members.

🎯 Requirements

• You must have used VALD Technology extensively in your current or previous role. • The ability to understand and share the client’s perspective and challenges. • Excellent grammar, spelling, and proofreading skills. • Demonstrated ability to build positive relationships quickly. • The ability to think outside of the box to find appropriate solutions. • Adaptable and willing to learn new skills and processes. • Become an expert on VALD systems. • Be able to travel for work.

🏖️ Benefits

• Regular travel opportunities to get the entire VALD team together for your ongoing development. • The latest equipment and remote setup to perform at your best.