Vanongo
51 - 200 employees
☁️ SaaS
🛍️ eCommerce
Logistics • SaaS • eCommerce
Vanongo is a consumer-centric urban delivery and in-field services orchestration platform powered by AI. The company offers a dual-purpose product focusing on the end-customer, aiming to digitalize, plan, optimize, and control logistics processes. Vanongo enhances the delivery experience as a key extension of the shopping journey by integrating seamlessly with e-commerce, thus elevating the post-checkout experience. The platform provides transparent and precise delivery solutions for both merchants and fleets, increasing loyalty and driving revenue growth. Vanongo's unique value proposition includes a post-checkout experience with branding and upsell possibilities, transforming delivery from a cost center to a business growth function. The solution follows the 3C rule of Communication, Consistency, and Control, enhancing digital touchpoints with customers and generating increased traffic for retailers' brands.
Customer Success Manager, English, German
Job not on LinkedIn
🕒 April 1
🗣️🇩🇪 German Required
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Vanongo
51 - 200 employees
☁️ SaaS
🛍️ eCommerce
Logistics • SaaS • eCommerce
Vanongo is a consumer-centric urban delivery and in-field services orchestration platform powered by AI. The company offers a dual-purpose product focusing on the end-customer, aiming to digitalize, plan, optimize, and control logistics processes. Vanongo enhances the delivery experience as a key extension of the shopping journey by integrating seamlessly with e-commerce, thus elevating the post-checkout experience. The platform provides transparent and precise delivery solutions for both merchants and fleets, increasing loyalty and driving revenue growth. Vanongo's unique value proposition includes a post-checkout experience with branding and upsell possibilities, transforming delivery from a cost center to a business growth function. The solution follows the 3C rule of Communication, Consistency, and Control, enhancing digital touchpoints with customers and generating increased traffic for retailers' brands.
📋 Description
• Taking care of maintaining and developing relationships with clients and subcontractors. • Continuously communication and improvement of cooperation with clients. • Daily registering problem cases (claims management) and informing/escalating to the internal team. • Client account management. • Onboarding of the clients • Demo preparations of the software and apps. • Cooperation with product team.
🎯 Requirements
• Excellent English and German communication skills, both written and spoken. • 1+ years experience in SAAS products (customer support, account management, partner management). • You are empathic and communicate proactively, fast, and politely. • You are a confident user of MS Office & PC in general.
🏖️ Benefits
• Medical Insurance for Ukraine • Generous time off including 20 days of Vacation and 25 days of Sick leave • 3 Days off • 2 Days for Self Development • Possible business trips around the world to meet with potential clients
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