Technical Customer Support, L1

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vast.ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

🔌 API

🤝 B2B

💰 $4M Seed Round on 2024-07

Artificial Intelligence • API • B2B

Vast. ai is an API-native AI infrastructure provider that offers on-demand GPU compute and deployment tools for developers and AI teams. It operates a marketplace-like GPU cloud with 20,000+ GPUs across 40+ data centers and many GPU types, providing real-time pricing, per-second billing, and programmatic provisioning via CLI, SDK, and REST API. Vast. ai offers multiple deployment modes — GPU Cloud (on-demand instances), Serverless endpoints for inference with autoscaling, and multi-node Clusters for large-scale training — plus a model library of preconfigured open-source models and tools for cost optimization. The platform targets workloads such as training, inference, fine-tuning, rendering, and batch processing and emphasizes transparent, programmatic procurement and optimization of compute.

📋 Description

• Respond to a high volume of customer and host inquiries via chat and email • Troubleshoot L1 issues related to GPU rentals, Docker containers, Linux environments, and account-related questions • Help clients run AI workloads and support GPU hosts • Set clear expectations, communicate status updates, and follow up until issues are resolved • Identify, document, and escalate issues requiring L2 or engineering attention • Maintain and improve support documentation and internal knowledge base articles • Provide customer-facing support in a role split approximately 50% general customer support and 50% technical support

🎯 Requirements

• Previous experience in customer support or technical support (B2C or B2B) • Strong English written communication — clear, professional, and empathetic in tone • Strong technical troubleshooting fundamentals • Basic Linux, networking, or Docker experience strongly preferred • Ability to methodically diagnose unfamiliar software, system, or connectivity issues • Demonstrated ability to handle frustrated or confused customers constructively • Familiarity with GPU drivers (NVIDIA CUDA) and GPU workloads is a nice-to-have • Experience with AI/ML frameworks (TensorFlow, PyTorch) is a nice-to-have • Prior experience in cloud or infrastructure support is a nice-to-have • Knowledge of the Vast.ai platform as a client or host is a nice-to-have • Familiarity with VMs and virtualization is a nice-to-have • Comfortable working independently in a fast-paced remote environment, including weekends and holidays • Ability to work evenings, weekends, and some holidays highly preferred • Legally authorized to work in Mexico

🏖️ Benefits

• Competitive salary • 100% salary during probation period • Yearly Performance Bonus • Health Insurance • Reimbursement for approved work expenses • Fast growing, ambitious startup environment • Opportunity to dive into state-of-the-art AI systems • Growth into specialized or leadership tracks • Globally distributed team collaboration

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