Senior Consultant – Veeva Safety, Managed Services

🕒 March 31

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Lead life sciences customers in the rapid configuration of Vault Safety • Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams • Primary contact for customer liaising, managing communication between the project team, customer, and internal stakeholders • Analyze customer requirements and support solution design and architecture of Vault Safety • Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality • Work with customers and contribute to system design workstreams (e.g,: requirements gathering, configuration, validation, migration, integration, training) • Troubleshoot issues and perform configuration changes in the system • Define the customer’s business deployment plans, key performance indicators, and post-live governance • Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer • Drive change management methodology for our customers switching from on-premise to SaaS solutions. • Mentor project team members and junior consultants

🎯 Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s) • Exposure to safety databases like ARISg (LifeSphere), ARGUS, and/or other GxP software solutions • In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations • Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, IT lead, and/or business sponsor • Influential experience in leading teams through hard decisions and negotiating compromises • Experience in working in a consulting and/or customer-facing role • Proven ability to manage diverse customers and /or stakeholders • Ability to quickly understand customer requirements and create corresponding solution designs • Self-starter and motivated individual with the proven ability to work independently in a fast-paced environment, comprehending and translating business requirements and creating corresponding solutions designs • Ability to thrive in an ambiguous / start-up environment as the business develops and scales • University degree or equivalent relevant experience • Excellent verbal and written communication skills in English

🏖️ Benefits

• Private medical insurance • Health & wellness programs • 1% charitable giving program • Mentorship programs