Operations and Enablement Analyst

🕒 September 8

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🤝 B2B

☁️ SaaS

Healthcare • B2B • SaaS

Ventra Health is an AI-powered, expert-driven revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, provider enrollment, and related financial services for hospitals, health systems, and physician practices across the United States. The firm combines decades of RCM domain expertise with proprietary technology — notably the vCision AI & Automation platform and the vSight data & analytics platform — to improve first-pass payments, reduce denials, accelerate cash collections, and optimize overall financial performance; it reports serving 30,000+ providers across 3,600 locations and publicly shared performance improvements (e. g. , +19% first-pass payment rates, -26% initial denial rates). Ventra positions itself as a white‑glove, outcomes-focused partner offering both hands-on service delivery and technology-driven insights to drive measurable revenue improvements for healthcare organizations.

📋 Description

• Support the design, implementation, and maintenance of standardized onboarding processes, systems, and reporting infrastructure • Own and maintain HubSpot automation workflows, databases, and client profile data • Build and manage Monday.com automations, workflows, and board configurations • Develop and maintain Service Desk ticketing automations and integrations • Troubleshoot system issues and escalate complex problems to the manager • Develop and send client notifications for new sales, go-live changes, ramp downs, and key milestone updates • Develop and maintain real-time dashboards in Monday.com, HubSpot, and Service Desk • Build reporting views for milestones, risks, capacity, project health, and delivery performance • Distribute weekly and monthly reports and dashboards to stakeholders • Extract and analyze onboarding data to identify trends and bottlenecks • Assist in developing, organizing, and maintaining SOPs, playbooks, and reference materials • Support process documentation and workflow diagramming • Coordinate with teams to capture and document process changes • Conduct data audits and reconciliation to ensure consistency across systems • Identify and escalate data quality issues • Develop, maintain, and update client-facing onboarding materials, templates, and tools • Support creation and distribution of client enablement resources and guidance documents • Coordinate feedback and incorporate updates into client materials • Support special projects and analysis requests from the Operations & Enablement team and leadership • Conduct root cause analysis on operational issues • Support process improvement initiatives and efficiency testing

🎯 Requirements

• Bachelor’s degree in a healthcare or IT-related field preferred • Experience in healthcare access administration, medical billing operations, or healthcare IT support • 3+ years experience in healthcare operations, onboarding, business operations, or project coordination • 1+ years experience with workflow automation tools (Monday.com, HubSpot, Jira, Asana, or similar) • Experience with healthcare revenue cycle, customer onboarding, or client implementation is a plus • Strong proficiency with project management, customer relationship management (HubSpot), and/or ticketing system software • Advanced Excel skills and comfort with data analysis and reporting • Strong attention to detail and accuracy with data and documentation • Ability to design and build dashboards and reports for various audiences • Strong organizational and project management skills • Excellent written and verbal communication skills • Ability to collaborate effectively across teams and manage stakeholder communications • Problem-solving skills and ability to troubleshoot system and process issues • Ability to work independently and manage competing priorities

🏖️ Benefits

• Ventra performance-based incentive plan • Referral bonus for referring a friend • Discretionary incentive bonus in accordance with company policies • Reasonable accommodations for qualified individuals with disabilities