SAP Managed Services Team Lead

Job not on LinkedIn

🔥 4 minutes ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟠 Senior

🖥️ SAP Consultant

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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VeraLogics, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

VeraLogics, Inc. is a B2B enterprise IT services and consulting firm that specializes in enterprise applications (including SAP implementation and hosting), cloud operations and infrastructure, and managed security and governance, risk & compliance (GRC) solutions. The company offers cloud architecture, devops, infrastructure managed services, UCaaS/CCaaS integrations, and data automation partnerships (e. g. , HONICO/BatchMan), and acts as a technology partner for enterprises seeking to modernize legacy systems and secure their environments. VeraLogics serves mid-to-large organizations and holds partnerships with Microsoft Azure, AWS, SAP, and HONICO, operating from offices in San Antonio and Houston.

📋 Description

• Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback • Oversee day-to-day SAP Managed Services operations • Ensure timely resolution of incidents, service requests, and problem tickets • Act as an escalation point for complex SAP issues across multiple modules • Monitor and report team performance metrics, SLAs, and KPIs • Identify improvement areas and implement corrective actions • Stay current with SAP technologies, updates, and best practices • Develop and nurture customer relationships • Understand client needs and align them with project deliverables • Identify opportunities for upselling or cross-selling additional services • Address customer concerns and improve customer satisfaction • Facilitate communication between internal teams and clients • Coordinate resources across departments to achieve project milestones • Collaborate with sales and account management teams on expansion opportunities • Maintain project documentation, including plans, timelines, and status reports • Create and update customer profiles and records

🎯 Requirements

• Proven experience leading SAP support or managed services teams • Strong understanding of at least two SAP modules, including FI/CO, MM, SD, HCM, or others • Hands-on experience with SAP troubleshooting, configuration, and support • Excellent communication and interpersonal skills, with the ability to manage client relationships • Familiarity with cloud platforms and SAP hosting environments • Experience with FreshService and ServiceNow • At least one SAP certification, such as SAP Certified Application Associate • Experience with ITIL processes and service delivery frameworks • Ability to work independently and manage multiple priorities in a fast-paced environment • Bachelor's degree in Information Technology, Business, or a related field (preferred) • Experience in remote team management and virtual collaboration tools (preferred) • Knowledge of SAP S/4HANA and cloud migration strategies (preferred)

🏖️ Benefits

• Remote-based work • Opportunities for upselling or cross-selling additional services

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