Retention Specialist

Job not on LinkedIn

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verndale

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🤝 B2B

Marketing • B2B

Verndale is a digital marketing and technology firm that helps organizations with marketing automation, analytics, website optimization, and account-based marketing (ABM). The company's website and accompanying domains use a broad set of marketing, analytics, and tracking tools (Pardot, Dreamdata, CrazyEgg, SalesLoft, LinkedIn integrations, etc. ), indicating a focus on digital marketing services and B2B marketing support.

📋 Description

• Maintain visibility into campaigns, flows, deadlines, and deliverables across clients • Follow up on outstanding assets, approvals, and feedback • Identify and communicate risks and blockers • Serve as an operational point of contact for clients • Manage previews, approvals, assets, and updates • Coordinate with Retention Strategists, copywriters, and designers • Keep project management systems accurate and up to date • Build and schedule email and SMS campaigns and flows • Create segments, send previews, implement feedback, and manage deployments • Support reporting and troubleshoot implementation issues • Perform comprehensive QA before campaigns and flows go live • Verify links, segmentation, personalization, UTMs, formatting, and scheduling • Ensure work launches accurately, on time, and to Homestead's quality standards

🎯 Requirements

• 2–5 years of experience in email/SMS, lifecycle marketing, marketing operations, or project management • Highly organized and comfortable managing multiple clients and deadlines • Strong client-facing communication skills • Experience building campaigns, flows, segments, and performing QA • Proactive, detail-oriented, and confident solving problems independently • Comfortable with Asana, Slack, Google Workspace, and lifecycle marketing platforms • Excited to use AI and automation to work more efficiently • Able to work standard business hours (9:00am–5:00pm) in ET, CT, MT, or PT time zones

🏖️ Benefits

• Fully remote role • Standard business hours schedule aligned to ET, CT, MT, or PT time zones • Affirmative action and equal opportunity employment • Reasonable accommodation for individuals with disabilities