Technical Support Engineer – Cloud, PKI, FIDO

Job not on LinkedIn

🕒 September 3

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versasec

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Seed Round on 2014-03

Consulting • Logistics • Healthcare

Versasec is the leading provider of state-of-the-art highly secure identity and access management solutions. With its flagship product, vSEC:CMS, Versasec eases the deployment of physical and virtual smart cards for enterprises of any size. Versasec's solutions enable its customers to securely authenticate, issue and manage user credentials more cost effectively than other solutions on the market. Versasec maintains its mission of providing solutions that are affordable and easy to integrate, coupled with first-class support, maintenance, and training. Its customers include notable organizations like HSBC, eBay, and the European Commission.

📋 Description

• Provide technical support for on-premises and cloud applications, focusing on PKI and FIDO authentication environments • Diagnose and troubleshoot issues reported through customer support tickets • Communicate with customers and internal Support and Development teams • Conduct continuous product testing • Assist customers in deploying and configuring security solutions, mostly remotely • Onboard new SaaS customers • Coordinate and monitor routine maintenance and release cycles for SaaS customers • Implement automations and service improvements continuously

🎯 Requirements

• 3+ years of experience in Technical Support, IT security, or cloud operations • Hands-on experience with PKI, FIDO, certificate authorities, Windows AD and domains, and Windows VM environments • Customer focus with attention to detail • Analytical skills, including critical thinking, debugging, judgment, problem-solving, troubleshooting, and use-case analysis • Very good verbal and written English communication and presentation skills • Any second language is appreciated • Ability to work with international remote teams • Self-organized and able to work independently, effectively, and efficiently from home

🏖️ Benefits

• Competitive salaries and benefits aligned with experience level • Open communication and flat hierarchies • Remote collaboration with an international team • Promotion from within • Support for professional growth