Customer Service Representative, German-speaking

Job not on LinkedIn

🕒 April 7

🇩🇪 Germany – Remote

💵 €15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Via

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🚗 Transport

☁️ SaaS

🤝 B2B

💰 $110M Venture Round on 2023-02

Transport • SaaS • B2B

Via is a transportation technology company that provides software and turn‑key operations to modernize public and shared mobility. Its offerings include on‑demand microtransit, paratransit services, student and corporate/campus shuttles, a planning and scheduling platform (Remix), a Mobility-as-a-Service app (Citymapper for Cities), and Via Intelligence — a vertical AI platform for transit planning and operations. Via works with cities, transit agencies, universities, healthcare organizations and employers to deploy routing, scheduling, MaaS and AI-driven analytics at scale (700+ partners globally).

📋 Description

• You will ensure the smooth daily operation of our services by providing telephone and email support • You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays. • You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns • You will care for customer satisfaction and making sure that issues are resolved • You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

🎯 Requirements

• You speak fluent German (C2 or native) and English (C1 or C2) • You are a good communicator and able to always find the right tone in different contexts • You enjoy providing advice and support over the phone • You remain calm even in stressful situations and are able to develop creative solutions in real time • Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service • You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint • You are technology-savvy and enjoy working with modern IT tools.

🏖️ Benefits

• 100% work from home, as long as you’re based in Germany • State of the art hardware for you to perform your work worry free • The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most • 30 days of vacation per year