Mid-Level CX Analyst – Enablement, KCS, Automation

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🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Implement technologies that support operations, such as Zendesk Copilot, developing practical solutions to optimize day-to-day customer support • Improve training processes by ensuring learning methods and tools align with customer support needs • Support onboarding and ongoing education for CX teams, integrating training practices with ongoing technology projects • Manage rules and workflows within Zendesk • Keep the internal knowledge base up to date and document procedures • Collaborate with CX teams and CAP functions, ensuring the consistency and accuracy of processes and information • Serve as a communication channel between project delivery and customer support operations, keeping stakeholders aligned and engaged • Document knowledge bases using the KCS methodology, ensuring traceability and the practical application of lessons learned

🎯 Requirements

• Experience with KCS and training in customer support or operational environments • Knowledge of technology, AI, and automation applied to customer support • Experience in project management and process improvement • Currently pursuing or holding a bachelor’s degree in Business Administration, Technology, Process Management, or a related field • Strong communication, teamwork, active listening, and proactive problem-solving skills • Experience with Zendesk; experience with the platform’s AI assistant (Copilot) is preferred • Knowledge of agile methodologies, such as Kanban or Scrum • Experience creating AI instructions, prompts, and automated workflows • Experience in CX operations or with support and CRM platforms

🏖️ Benefits

• Medical and dental insurance with no copay • Life insurance • Prescription medication assistance • Fitness assistance • Four free therapy or nutritionist sessions per month through Zenklub • Quick massage at the headquarters • Flexible meal and food allowance on a Visa card • Free food at the headquarters • Childcare assistance • Parental support program • Extended maternity and paternity leave • In-house training platform • Education assistance covering 70% of undergraduate tuition and language courses, as well as the purchase of courses and books • Home office allowance • Work equipment • Home office furniture allowance • Partnership with WOBA for access to coworking spaces throughout Brazil • Birthday-month day off • Happy hour allowance • Bonus for referring new employees • Annual performance-based bonus • Stock option plan • No dress code

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