Agency Operations Director – Project & Client Delivery

🕒 September 8

🇿🇦 South Africa – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 64 days.
• Jobs at this company usually fill in 38 days.
• Reposted once.
• 103 open roles for a team of 17.
• No salary listed.

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Own end-to-end delivery of client projects, from onboarding and planning through to completion, keeping timelines, budgets and scope on track. • Act as the main point of contact for clients, leading regular status calls and reporting on progress, performance and next steps. • Manage and coordinate the day-to-day work of the SEO Specialist, Ads Specialist, Website Designer & Developer and Graphic Designer. • Translate client briefs and objectives into clear tasks, priorities and deadlines for the delivery team. • Quality-check client deliverables against company standards and agreed processes before sign-off. • Flag risks, delays or scope changes to clients and internal stakeholders, and manage them through to resolution. • Maintain project documentation, timelines and status reporting using project management tools. • Build trusted client relationships and identify opportunities to add value within each account. • Support onboarding of new clients and projects. • Oversee the wider day-to-day running of agency operations. • Act as the senior point of contact and decision-maker for the agency in the Managing Director's absence. • Collaborate with finance on budgets, forecasts and margin tracking. • Manage vendors and external suppliers. • Identify operational inefficiencies and implement scalable systems and processes. • Foster a performance-focused, positive team culture.

🎯 Requirements

• Strong project management experience with a marketing background, ideally gained at a marketing or creative agency — this is essential. • Working understanding of SEO, paid media, website design/development and graphic design disciplines, sufficient to brief, manage and quality-check specialists in each area. • Confident, client-facing communicator, comfortable presenting progress and managing expectations directly with clients • Skilled at managing multiple concurrent projects and cross-functional teams to deadline. • Highly organised and process-driven, with a strong eye for quality and attention to detail. • Experience with project management tools such as Asana. • Operations leadership experience — including HR processes such as resourcing and onboarding, budgeting/forecasting, vendor management and change management — desirable, to support the wider operational side of the role.

🏖️ Benefits

• Full-time position • Fully remote working • The chance to own client project delivery and shape how the agency's operations run as we scale

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